We at DirecTest want you to have the very best online experience while shopping for your diabetic supplies. Our company believes in great service, price, and 100% customer satisfaction. You will not find another online store that can offer you the same quality branded products at the discounted prices we offer. We have been in business now for over 5 years, and our customers appreciate the low prices and convenience of home delivery of their supplies. If at anytime you have any questions please do not hesitate to contact us via email at service@directest.us or call us at 1-855-837-8365.
DirecTest - MedPoint Diagnostics, LLC Is DirecTest affiliated with any other organizations? No, we are an independent company that provides discount supplies. However, DirecTest is a proud supporter of many diabetes related groups, including the Juvenile Diabetes Research Foundation, the American Diabetes Association, the American Association of Diabetes Educators, and Eye Care for Kids. What are the expiration dates on the products listed on DirecTest? All diabetic testing strips and lancets have at least 1 year expiration dates. Why is my credit card being denied? Due to high security checkout process we require that you provide us with the following information as stated on your monthly statement:
Debit Card Users: Please note that if your card has been denied due to incorrect information provided to us (Billing address, CVV, Expiration date, etc.) your bank may still have a hold on the funds that we have tried to authorize. This may occur as many times as you try and get denied. The hold is usually removed by your bank within 24-72 hours. How do I Add to Shopping Cart/Checkout? Please make sure that you are signed in, Save Cart and Load Cart options are not available unless you are signed in. If you are not yet signed in, please use the option "Sign In" on the top right corner of your screen. If you don't have an account with DirecTest yet, please register. To Save a Shopping Cart:
To Load a previously saved Shopping Cart:
Please note that current prices will be applied for all products. We suggest you to consider our AutoShip Program if you order same supplies every time. What is the Diabetic Coverage AutoShip Ordering Program - How do I enroll? The Diabetic Coverage Auto Order Program at DirecTest means one very important thing: Never run out of your diabetic supplies again! This is a perfect option for our regular customers, who order the same supplies every time, at regularly scheduled intervals. You already save up to 80% every day at DirecTest. Just for joining, you’ll save an EXTRA 5% on diabetes products you use the most: Glucose Test Strips, Glucose Monitor Kits, Lancets and Lancing Devices, while enrolled in our Diabetic Coverage Auto Order Program.
NOTE: You will NOT be notified prior to your order shipping. The Diabetic Coverage Program is for customers in the United States, U.S. Territory, and APO/FPO shipping destinations. We may change or terminate this program at any time without prior notice. *Members of Diabetic Coverage will receive 5% discount on future automatic shipment orders for select products: Glucose Test Strips, Glucose Monitor Kits, Lancets and Lancing Devices. Offer and program may change without prior notice. What are the benefits of DirecTest free diabetic newsletters? Our weekly newsletters are designed to keep you informed about the latest news in the diabetic world, be one of the first to know about our new product additions, how to make delicious diabetic recipes, and much more... Benefits include:
Haven't signed up yet? Subscribe Now to our diabetic newsletters! Privacy Statement DirecTest is committed to maintaining your privacy. We will not release email addresses to any third parties. View our full Privacy Policy. Where can I find more information on the products from DirecTest? All of the products we sell are manufactured by MedPoint Diagnostics. We provide you with accurate and up to date information on the products made by MedpPoint Diagnostics. DirecTest will only sell products that are fully sealed with good expiration dates made by reputable manufacturers. Safety, reliability, and cost savings are our goals. Here is the manufacturer's websites:
If you have any additional questions please email us at service@directest.us Is my order shipped discreetly? Yes. We take every precaution to protect your privacy with your order. Your order will arrive in plain packaging, with a company return address, and no indication of the contents inside the package. We take pride in the fact that our customers can shop confidently with us. Do you sell any international products? No, DirecTest only sells products that are made for US markets. Do I need physician's order to shop at DirecTest? For most of the products at DirecTest such as glucose meters, diabetic test strips, glucose lancets and other OTC items you will not need physician's order. However, there are some items that require a physician's order, please read the product descriptions to find out whether or not you will be asked for an order of a physician before we ship. If you do purchase an item that your state requires a physician's order please fax your physician's order after you placed your order to our Fax#: 1 (866) 503-1278. Please reference your invoice number on your fax. If we already have your physician's order on file, you will not need to send it again, unless it has expired. In general, if the local stores of your ship to location require a physician's order on items that you are purchasing then we will ask for it as well. Is there minimum purchase amount? There is no minimum purchase amount at DirecTest, you can buy as little as one box or as many as you need. Our quantity discounts give our customers the flexibility whether you are a diabetic patient or a small / medium business looking to provide your patients with low cost, high quality diabetic and OTC supplies. We provide EVERYONE with a savings on their supplies. What type of payments do you accept?
All internet orders will be shipped within 48 hours of payment. Do you accept insurance plans? DirecTest does not accept payment by insurance at this time. Yes - we implement industry standard security policies to protect you while you shop. We work to protect the security of your information during transmission by using National Merchant Alliance to facilitate our credit card transactions. NMA processes the credit cards, so DirecTest will NEVER see your credit card number. DirecTest and NMA protect your privacy and information by using Secure Sockets Layer (SSL) software (128-bit SSL certificates), which encrypts information you input, thereby offering the highest level of security possible. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. DirecTest is proud to offer our products to customers within the United States. Products, shipping rates and fees may vary based on weight and delivery address. What are your shipping rates and policies? All orders over $100 will be shipped FREE of charge via Standard shipping option shipped within the continental United States. In most cases, this will be shipped via USPS 2-5 day service. USPS does not guarantee Mail transit time. Please upgrade your shipping method to FedEx Two Day (Second Day by FedEx) or FedEx Express (Next Business Day by FedEx) if you need your supplies quicker. Heavier shipments will be sent via FedEx Ground, so please provide us with a physical address if your order weighs over 4 lbs. Any order shipped to Alaska, Hawaii, Puerto Rico, or a military / APO address may be subject to additional shipping charges based on the weight of package. To be sure that you are receiving our emails, please add @directest.us to your "approved sender", "whitelist" and/or your "address book". Our shipping rates are based on order weight. Most orders are qualified for $6.95 Standard shipping. Saturday delivery is only available in some areas. Shipping Rates (estimated)*
All orders are usually shipped within 24 business hours. Estimated transit times refer to business days only; no weekends or holidays. Any request for exchanges or returns must be reported to our customer service within 5 days of receipt of your order. Please initiate a return email service@directest.us with your name, phone number, order number, and reason for return, or call us @ 855-837-8365 M-F 8:00 A.M. - 5:00 P.M. CST. All products that are being returned must be in the same condition as received, we will not accept opened or partially used items, unless the product is defective. We will gladly accept any returns that are fully sealed and are in the same conditioned as received within 30 days. When returning your items please package them so they will not get damaged in transit back to us. Please verify your order when received, DirecTest strives for 100% accuracy of all orders shipped, and we want you to be satisfied with our products and service. Some special order items that are available in different sizes and colors are subject to a 25% restocking fee. If the fee applies to a particular product, it will be noted on the detail page of that particular item. Return Policy Effective APRIL 2011. |
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